
The SAAQclic Crisis: Failed Digitization and Multimillion-Dollar Cost Overruns
The rollout of the SAAQclic system was intended to modernize and digitize the services of the Société de l’assurance automobile du Québec (SAAQ). Through a new ERP platform, SAP and LGS (an IBM subsidiary) promised to deliver a more efficient experience in which Quebecers could renew licenses, register vehicles, and pay auto insurance entirely online—without […]

Technical Debt: The Silent Challenge of the Digital Era
Technical debt has become an increasingly visible barrier to the technological progress of companies. According to the KPMG Global Tech Report 2024, 57% of surveyed tech leaders say their systems experience failures every week, directly affecting business operations. In Spain, the report includes insights from 100 executives on the challenges of digital transformation and how […]